Systems & Storage Engineer - Managed Services
Position Type: Full-time
Location: Toronto
Experience: 5+ years
Job Description
Our Managed Services department supports the internal IT environment as well as customer base. Working closely with different teams, the Managed Service department works to ensure that we plan, build and deploy the appropriate IT business solutions to support to our workforce. We work with interesting technology, supporting a highly available and highly secure environment with no down-time. Our Support group plays a key role in our operations and problem management processes. We have invested in technologies such as Windows 2003/2008; corporate network in Cisco / Juniper network environment and security
Requirements:
As part of this department reporting to the Director, you will be working with a dedicated team to provide Information Technology tools and support services to our internal and external clients. Helping us build, implement and apply state-of-the-art IT methodologies and applications.
Your experience with Microsoft Technologies & VMware (ESX) has prepared you to work through any challenge presented from user problems to policy questions to knowing the technical nitty-gritty.
For this position, we are looking for an expert who supports VM infrastructure, SAN, Microsoft Active Directory, Exchange, Backups (NetBackup & Commvault)
Must understand basic topics to include DNS, network config files, subnet masks, and static routes. Candidate must know how to config and test network.
Responsibilities:
- Responsible for administrating & managing VMware, SAN, Microsoft Active Directory in a large scale, multi-domain environment & Server Base Builds.
- Maintaining & managing Microsoft Exchange along with the Blackberry Enterprise Server
- Maintaining & managing Microsoft Share Point Server & SQL server
- Maintaining and monitoring the development, staging and production environments using different tools such as Microsoft Operation Manager (MOM), Systems Management Server (SMS), etc
- Installing and upgrading servers, associated peripherals and enterprise applications
- Documenting build instructions, monitoring and maintenance plans for server environments, adhering to stringent standards
- Ensuring successful system backups and restoration
- Preparing reports to various stakeholders regarding SLAs performance
- Working with various team members to conduct proof of concept trials, pilot and production deployments
- Provide support services in the areas of monitoring, operations, and maintenance of the organization's network and systems.
- During the course of the year, applications are monitored and statistical information regarding resource usage is compiled.
- Recommendations are put forward to management for capacity planning and system upgrades where resource constraints are identified to ensure that a reliable production environment is maintained
- Provide after-hours critical incident support and project implementation support.
- Participate in rotational on call pager duty.
Experience:
- At least 5 years an experience in a Microsoft & VMware role in a medium to large organization.
- Experience with the following server technologies: VMware ESX, Windows 2003/2008 Server, Active Directory, SQL Server 2000/2005/2008, Exchange 2003/2007, Systems Management Server (SMS), Microsoft Operations Manager (MOM), Blackberry Enterprise Server (BES), VMware, print servers, backup/restore, storage, clustering, load balancing, SharePoint Server etc.
- Experience in an ITIL environment is required.
- Demonstrated ability to multi-task and pay attention to detail Proven analytical and problem solving skills.
- Excellent written and oral communications skills.
- Ability to work effectively as both a member of a team and independently.
- Experience working with others in a project environment and experienced in collecting and defining business requirements.
- Demonstrated experience working with Microsoft services (i.e. DNS, DHCP, LDAP, Terminal Services)
- Proven success resolving all technical and development issues arising throughout all phases of a product life cycle.
- A University degree in Computer Science, Engineering or related discipline or equivalent
- MCSA or MCSE 2000/2003 certification is required.
- Knowledge of NetApp & Commvault (Nice to have)
- Basic troubleshooting of Solaris 9 & 10 (Nice to have)
