Network Operations Center Technician
Position Type: Full-time
Location: Toronto
Experience: 2+ years
Job Description
The primary responsibility of this position will be to provide service in NOC. This includes work assigned from engineers, project managers, and alerts from monitoring. Additional responsibilities include hardware and software installations, hardware replacement; inventory control, customer installations and other duties as required.
Responsibilities:
- Work with the NOC technicians and Level 3 engineers to perform customer and internal installations including server racking, network setup and application configuration
- Support of our product lines including: Backup, Security, Operating Systems
- Work with engineering & support staff on system O/S and application installation & configuration
- Shipping/receiving and inventory control, space management
- Develop and maintain support documentation including support guides
- Use of knowledgebase articles, procedures, and online customer information
- On-call 24x7 to provide emergency remote hands and scheduled maintenance windows
- Data centre work including hardware and cable installation troubleshooting and remote hands
- Interface between customers/engineers, vendors and ISP’s
- Report any facility, security and other related items to Director Managed Services
- Assist in providing technical support to internal employees
- Maintaining and tracking incidents using industry standard ticketing software to closure, providing full RCCA and follow up of high priority issues.
Experience:
- Experience in a multi-platform server and networking environment
- Good communication skills
- Ability to learn and apply new skills rapidly
- Strong analytical and troubleshooting skills
- Understanding of tools like Nagios/Netcool is preferred
- Must have an interest in emerging technologies.
- Flexible time requirement with 24x7 may be on-call with pager
- Experience with MS Office suite, Blackberry Enterprise Server, MS Dynamic products, MS Windows Applications.
Required Education:
- IT Diploma from recognized technical institution.
- Certifications are an asset – A+, CCNA/CCNP, MCP/MCSA/MCSE, LCP/RHCE etc.
- Training and/or experience with any of the following: Windows Server, IIS/SQL, Solaris, Linux, Cisco IOS are strong assets
- Excellent ability to work well with customers, must have strong written and verbal skills
- Ability to prioritize and effectively handle multiple assignments, consistently meeting deadlines
