ITIL Based Services & SLAs
FlexITy has developed their processes around the ITIL framework. All processes are measured through Key Performance Indicators (KPI’s) and fully documented to ISO standards. Key Performance Indicators are set in place to ensure we have a closed loop system that strives toward continuous improvement. Some processes are automated through an ITIL based ticketing system.
When developing service management solutions, FlexITy incorporates our customers' unique business and technology requirements, allowing us to deliver tailor-made service management solutions.
Service Level Management is the primary management of the FlexNET™ services, ensuring that agreed services are delivered when and where they are supposed to be delivered. Service Level Management is dependent upon all the other areas of Service Delivery and is performed in a collaborative fashion through FlexNET™ to ensure Service Level Agreements are met or remediation to any deviations are addressed in a timely fashion:
